Free CMQ/OE Practice Test

1. One impediment to causing effective change is that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, and not as a result of any fundamental elements of the experiment. This is known as the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions

2. The theories of Abraham Maslow are foundational elements of which of the management styles?

Scientific management
Hr management
Management by objective
Management by results

3. The ability management approach through which individuals add their knowledge into a common storehouse (for instance a database) is actually a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it also uses many tools which are not an exclusive the main methodology. Which of the outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache method of business processes is recognized as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name arises from studies of workers in a factory called Hawthorne Works noisy . the main last century. Case study learned that when workers know they’re being monitored during an experiment, the outcomes from the experiment are usually diverse from those achieved by workers getting involved in an identical experiment who are unaware they are being monitored. Sometimes the main difference is positive, and frequently the main difference is negative, however, if workers know they’re being observed during an experiment, the final results are often skewed, and this must be looked at.

2. B: Hr management. Abraham Maslow’s theories are foundational to the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which a lot of people have identified as a pyramid. In the bottom will be the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow belief that no one is able for folks to get the goal of meeting their more impressive range needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The ability management approach through which individuals add their knowledge into a common storehouse (for instance a database) is actually a codification strategy, or push strategy. The opposite answer choices are all instruments or strategies commonly used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, will be included in 5 Whys strategy for getting to the root of a problem. The diagram concept was created by Kaoru Ishikawa, and it’s also commonly used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache method of business processes is recognized as the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently used in the appearance of employee training programs.
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