Free CMQ/OE Practice Test

1. One impediment to leading to effective change could be that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, and not on account of any fundamental aspects of the experiment. This is called the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions

2. The theories of Abraham Maslow are foundational aspects of which of such management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The knowledge management approach by which individuals add their knowledge into a common storehouse (like a database) can be described as:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), just about all uses many tools that aren’t a proprietary section of the methodology. Which of such outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache method of business processes is termed the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name emanates from studies of workers in a factory called Hawthorne Works in the early section of the last century. The research found that when workers know they’re being monitored within the experiment, the outcomes in the experiment are usually diverse from those achieved by workers enjoying the same experiment who’re unaware that they are being monitored. Sometimes the difference is positive, and often the difference is negative, however when workers know they’re being observed within the experiment, the final results in many cases are skewed, and this have to be taken into account.

2. B: Human relations management. Abraham Maslow’s theories are foundational to the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which a lot of people have described as a pyramid. At the bottom would be the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow considered that it’s impossible for people to offer the goal of meeting their more impressive range needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The knowledge management approach by which individuals add their knowledge into a common storehouse (like a database) can be described as codification strategy, or push strategy. The opposite answer option is all instruments or strategies popular in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, will be included in the 5 Whys technique for addressing the root of your problem. The diagram concept was made by Kaoru Ishikawa, in fact it is popular for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache method of business processes is termed the Nine Boxes Model. It includes three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently used in the appearance of employee training programs.
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