Free CMQ/OE Practice Test

1. One impediment to contributing to effective change could be that the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, rather than on account of any fundamental facets of the experiment. This is whats called the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions

2. The theories of Abraham Maslow are foundational components of which of these management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The information management approach through which individuals add their knowledge into a common storehouse (for instance a database) can be described as:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), but it also uses many tools that are not an exclusive section of the methodology. Which of these outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache approach to business processes is known as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name comes from studies of workers in a factory called Hawthorne Works noisy . section of the last century. The analysis discovered that when workers know they’re being monitored during an experiment, the outcome of the experiment are usually unique of those achieved by workers involved in the same experiment who’re unaware that they are being monitored. Sometimes the gap is positive, and sometimes the gap is negative, but when workers know they’re being observed during an experiment, the final results are often skewed, this also have to be looked at.

2. B: Human relations management. Abraham Maslow’s theories are foundational to the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which lots of people have called a pyramid. At the bottom are the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow belief that no one is able for folks to get the objective of meeting their advanced needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The information management approach through which individuals add their knowledge into a common storehouse (for instance a database) can be described as codification strategy, or push strategy. Another answer options all instruments or strategies popular in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, could be used as part of the 5 Whys technique for progressing to the main of an problem. The diagram concept was created by Kaoru Ishikawa, and it’s also popular for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is known as the Nine Boxes Model. It includes three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually employed in the design of employee training programs.
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