Free CMQ/OE Practice Test

1. One impediment to contributing to effective change could be that the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, instead of on account of any fundamental aspects of the experiment. This is whats called the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions

2. The theories of Abraham Maslow are foundational components of which of these management styles?

Scientific management
Hr management
Management by objective
Management by results

3. The knowledge management approach where individuals add their knowledge into a common storehouse (like a database) is known as a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it also uses many tools that aren’t an exclusive the main methodology. Which of these outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache way of business processes is called the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name emanates from studies of workers at a factory called Hawthorne Works in early the main last century. The analysis found that when workers know they’re being monitored during an experiment, the final results in the experiment tend to be different than those achieved by workers enjoying the same experiment who’re unaware that they are being monitored. Sometimes the real difference is positive, and often the real difference is negative, however, if workers know they’re being observed during an experiment, the outcomes will often be skewed, and also this has to be looked at.

2. B: Hr management. Abraham Maslow’s theories are foundational for the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which lots of people have described as a pyramid. In the bottom include the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow believed that no one is able for those to get the purpose of meeting their higher level needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The knowledge management approach where individuals add their knowledge into a common storehouse (like a database) is known as a codification strategy, or push strategy. The other answer option is all instruments or strategies popular in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, can be included in 5 Whys way of progressing to the foundation of a problem. The diagram concept was created by Kaoru Ishikawa, and it is popular for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache way of business processes is called the Nine Boxes Model. It includes three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be employed in the appearance of employee training programs.
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