Free CMQ/OE Practice Test

1. One impediment to contributing to effective change is that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, and not as a result of any fundamental facets of the experiment. This is whats called the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions

2. The theories of Abraham Maslow are foundational aspects of which of these management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The data management approach in which individuals add their knowledge to some common storehouse (say for example a database) works as a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), just about all uses many tools which aren’t an exclusive section of the methodology. Which of these outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache procedure for business processes is termed the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name emanates from studies of workers in a factory called Hawthorne Works during the early section of the twentieth century. The research found that when workers know they’re being monitored throughout an experiment, the outcomes of the experiment are usually distinct from those achieved by workers enjoying a similar experiment who are unaware that they are being monitored. Sometimes the real difference is positive, and sometimes the real difference is negative, when workers know they’re being observed throughout an experiment, the final results will often be skewed, and this has to be considered.

2. B: Human relations management. Abraham Maslow’s theories are foundational to the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which a lot of people have identified as a pyramid. At the end would be the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow thought that it’s impossible for individuals to get the purpose of meeting their advanced needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The data management approach in which individuals add their knowledge to some common storehouse (say for example a database) works as a codification strategy, or push strategy. Another answer options all instruments or strategies frequently used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, often known as a fishbone diagram, can be used as part of the Five Whys method of progressing to the foundation of your problem. The diagram concept was created by Kaoru Ishikawa, in fact it is frequently used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is termed the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently employed in the appearance of employee training programs.
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