Free CMQ/OE Practice Test

1. One impediment to contributing to effective change could be that the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, and never as a result of any fundamental aspects of the experiment. This is what’s called the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions

2. The theories of Abraham Maslow are foundational elements of which of those management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The information management approach through which individuals add their knowledge with a common storehouse (like a database) works as a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it uses many tools which aren’t an exclusive the main methodology. Which of those outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache way of business processes is called the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name arises from studies of workers with a factory called Hawthorne Works in the early the main 20th century. The study learned that when workers know they’re being monitored during an experiment, the outcomes from the experiment tend to be diverse from those achieved by workers taking part in a similar experiment that are unaware that they are being monitored. Sometimes the real difference is positive, and sometimes the real difference is negative, however, if workers know they’re being observed during an experiment, the final results in many cases are skewed, and this has to be considered.

2. B: Human relations management. Abraham Maslow’s theories are foundational on the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which many people have described as a pyramid. At the bottom will be the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow believed that it’s impossible for folks to offer the goal of meeting their advanced needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The information management approach through which individuals add their knowledge with a common storehouse (like a database) works as a codification strategy, or push strategy. Another answer choices are all instruments or strategies commonly used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, will be used as part of 5 Whys way of getting to the root of a problem. The diagram concept was created by Kaoru Ishikawa, which is commonly used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache way of business processes is called the Nine Boxes Model. It includes three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often used in the style of employee training programs.
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