Free CMQ/OE Practice Test

1. One impediment to causing effective change is the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, instead of because of any fundamental facets of the experiment. This is what’s called the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions

2. The theories of Abraham Maslow are foundational elements of which of these management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The ability management approach through which individuals add their knowledge to some common storehouse (like a database) is known as a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), just about all uses many tools that are not a proprietary section of the methodology. Which of these outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache approach to business processes is termed the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name arises from studies of workers with a factory called Hawthorne Works noisy . section of the twentieth century. The analysis discovered that when workers know they’re being monitored during an experiment, the final results in the experiment are usually different than those achieved by workers involved in the same experiment who’re unaware that they are being monitored. Sometimes the main difference is positive, and often the main difference is negative, but when workers know they’re being observed during an experiment, the outcomes are often skewed, and also this must be taken into consideration.

2. B: Human relations management. Abraham Maslow’s theories are foundational for the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which many individuals have identified as a pyramid. At the end are the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow thought that fat loss for individuals to own objective of meeting their more impressive range needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The ability management approach through which individuals add their knowledge to some common storehouse (like a database) is known as a codification strategy, or push strategy. The opposite answer choices are all instruments or strategies commonly used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, could be included in the 5 Whys way of addressing the basis of your problem. The diagram concept was developed by Kaoru Ishikawa, and it’s also commonly used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is termed the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually employed in the design of employee training programs.
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